Algemene voorwaarden

GENERAL TERMS AND CONDITIONS OF SALE

Last updated on: 15/11/2021

Seller’s Contact Information

The webshop, www.RHRB2B.com (hereinafter: “The Webshop”), is owned by RHR Concepts, a private limited company based in the Netherlands, 5151RS Drunen, Kasteeldreef 28, registered under Chamber of Commerce number: 16064495 (hereinafter: “Seller”).

  • Phone number: +31 0416 383221
  • Email: hello@rhrpets.com
  • Depot address: 5145 RJ, Waalwijk, Van Harenstraat 6, Netherlands

Definitions

  • ‘Item(s)’: Goods that can be purchased on the Webshop.
  • ‘Consumer’: Any natural person who purchases the Items offered by the Seller on the Webshop exclusively for non-professional purposes.
  • ‘Buyer’: Any party acting as a buyer of the Seller’s Items, whether a natural person/Consumer or a legal entity.
  • ‘Force Majeure’: A situation of force majeure includes (but is not limited to): labor disputes, natural disasters, fire, mobilization, epidemic or pandemic, embargo, currency transfer prohibitions, uprising, lack of transportation means, general supply issues, employment and energy restrictions, and any other event beyond the Seller’s control, including (temporary) cessation of activities or production by the manufacturer of (parts of) the Items, as well as legal, regulatory, or other restrictions preventing the production or sale of (parts of) the Items.
  • ‘Party’: Either the Buyer or the Seller.
  • ‘Parties’: Both the Buyer and the Seller.
  • ‘Seller’: RHR Concepts as defined in Article 1.

General

  • These General Terms and Conditions of Sale apply to all sales by the Seller of Items to a Buyer via the Webshop. They replace any previous general terms of sale by the Seller. The application of general terms of the Buyer or any other third party is explicitly excluded.
  • To place an order, the Buyer must be at least 18 years old. If the Seller discovers that an order has been placed by a minor, it reserves the right to refuse the order.
  • Placing an order on the Webshop constitutes a distance sales agreement between the Parties.
  • By placing an order with the Seller via the Webshop, the Buyer is deemed to fully and unconditionally accept these General Terms and Conditions of Sale.
  • Any deviation from these General Terms and Conditions of Sale requires the specific and written approval of the Seller.
  • The potential nullity of any provision of these General Terms and Conditions of Sale shall in no case entail the nullity of the other provisions. In such cases, the Parties shall endeavor to replace any null provision with an equivalent and valid provision.
  • The Seller reserves the right to change these General Terms and Conditions of Sale and prices at any time, as long as the agreement has not yet been concluded.

Ordering and Confirmation

  • To purchase an Item online on the Webshop, the Buyer must click the shopping cart icon and then the "checkout" button. To complete the order, the Buyer must enter their billing information or log into their personal account (where billing details are prefilled). The Buyer can then select the desired delivery method (shipping or pickup) and payment method. These details will be reviewed before the Buyer confirms the order.
  • The Seller assumes that the billing details provided by the Buyer are correct. The Seller is not liable for fraud, deception, or errors made by the Buyer that prevent or delay order fulfillment.
  • If the ordering process is successfully completed, the order will be confirmed by email to the Buyer. The email will include the General Terms and Conditions of Sale and the invoice in PDF format.
  • The order confirmation and invoice will be kept by the Seller for as long as legally permitted. The Buyer can request a copy upon explicit request.

Prices

  • All prices on the Webshop are displayed in EUR and include VAT unless stated otherwise.
  • Discounts or promotions are valid for the duration indicated on the Webshop.

Payment Methods

  • The Seller reserves the right to refuse any order from a Buyer with whom a dispute exists or has existed in the past.
  • The Buyer’s bank account will be debited after the purchase confirmation, and the payment will only be effective once the Buyer’s bank has approved the payment to the Seller.
  • If the Buyer’s bank refuses payment, the order is automatically canceled.
  • The Seller accepts the following payment methods: iDeal, Bancontact, bank transfer, In3, Klarna, Mastercard, Visa, and PayPal.
  • The Buyer guarantees that they are authorized to make online payments using one of the above payment methods and that sufficient funds are available to cover all transaction-related costs.

Order Delivery

  • If the Buyer places an order on the Webshop before 23:59, it will be shipped the next day.
  • The delivery period depends on two factors but will always be within a reasonable time:
    • Availability of the Item in the Seller’s stock. If an Item is out of stock, delivery may take longer. The Seller will inform the Buyer before placing the order in the Item description on the Webshop.
    • Delivery location. For an overview: [See here].
  • Orders are shipped from the Netherlands depot at the address mentioned above, using the delivery service DPD.
  • Orders above €35 qualify for free shipping. Orders below €35 will incur shipping costs, which vary by country. For an overview: [See here].
  • Items will be delivered in a box, including clear assembly instructions, a user manual, and a withdrawal form.

Order Pickup

  • The Buyer can choose to pick up the ordered Items in person at the depot at the above address, Monday to Friday, during opening hours from 08:00 to 16:00.

Consumer Right of Withdrawal

  • If the Consumer wishes to withdraw from the purchase after delivery, they must notify the Seller in writing via email by filling in the withdrawal form (download form) or by sending another unambiguous statement within 14 days of receiving the Items.
  • The Items must be returned as soon as possible, but no later than 14 days after notifying the Seller. Items must be in their original packaging and unused.
  • The Consumer bears the shipping costs for returning Items to the Seller.
  • Upon receipt of the returned, unused Items, the Seller will check the original packaging. If there is no damage, the full purchase amount will be refunded using the original payment method.
  • If the Items and/or packaging are damaged, the Consumer will be informed by email. In such cases, no refund will be issued, and the Items will be held for 14 days at the depot for collection or returned to the Consumer at their expense.

Force Majeure

  • Any order may be canceled or delayed by the Seller due to Force Majeure, with written notice and without compensation.
  • If Force Majeure persists beyond 14 days, the Buyer has the right to cancel the order without compensation.

Complaints & Disputes

  • Complaints must be reported within 8 days of receiving the Item to request a return.
  • The Seller offers a 1-year warranty for Consumers against defects, provided they notify the Seller within 2 months of discovering the defect.
  • Dutch law applies to all agreements. Disputes will be handled by the Consumer’s local court or the Zeeland-West-Brabant court in Breda.

For alternative dispute resolution, visit: EU Online Dispute Resolution.